Address
Office and Warehouse:
TORAY Industrial Estate
Jl. M. Toha KM.1 Pasar Baru Kota Tangerang
Managed Services for Multi-Industry Corporation
Our Customer
Company running a number of businesses including commercial & residential development
Our Solutions
MSI continuously provides configuration, monitoring, backups, recovery management & other managed services for 28 IT infrastructure elements (servers, databases, LANs & WANs, virtualization systems, etc.)
Tools & Technologies
Zabbix, ManageEngine, ServiceDesk Plus, Zendesk, Jira
IT Profesional Services For Relocation and Reengineering Support
Our Customer
Company running a telecommunication services including internet service provider
Our Solutions
MSI continuously provides design, planning, configuration, monitoring, for relocation and reengineering project for IT infrastructure elements (servers, databases, LANs & WANs, etc.)
Tools & Technologies
ServiceDesk Plus, Zendesk, PRTG
DWDM and VSAT Rollout Project For Telecommunication Company
Our Customer
Company running a telecommunication services across Indonesia
Our Solutions
MSI continuously provides support for survey, installation, migration and provisioning telecommunication devices for more than thousand sites.
Tools & Technologies
Zendesk, PRTG
Why Us?
Global Support
We provide support in over 60 countries and we can dispatch parts and trained field engineers, to deliver support to more than in 4 continents
Methodology & Tools
We use advanced ITSM tools to proactively monitor, diagnose and repair problems around the clock. We also use our standard practice and methodology to deliver the solution based on our experiences.
Parts Support
Tap into a virtually unmatched repository of both MSI and multivendor machine parts across 60 countries
Technology Agnostic
We consolidate your existing multivendor support contracts into a single contract that covers Multivendor Products support and maintenance services. Rely on our competency to be your single-source provider for your IT needs
24×7 Helpdesk Support
- 24×7 helpdesk support equipped by incident management tool.
- Multi-channel problem reporting (Email, Call & Web based Ticketing System)
Corrective Support
- Provide on-site and remote support
- Hardware and software problem determination, troubleshoot and break-fix
- Part replacement support
Preventive Support
- Collect Machine Statistics, e.g.: Error Logs, and Counters
- General hardware checking and environment check (e.g. grounding, temperature)
- Part replacement if there is a finding during health check
- Perform Diagnostic Test
IT Service Management
- Provide standardize project governance and process
- Conduct monthly service quality meeting to review the performance
- Provide monthly report and documentations
Products Portfolio and Service Capabilities
Get in touch
No matter where in the world you may be, we are ready to help.