Our Service

Collaboration with global and local partners is our key of success to accomplish great results

Our step is to have a multivendor approach, elaborating the most trusted & reliable partners across industries, collaboration & clients experience. Together with these networking partners, we establish the services to support our clients in technologies to grow their business.

Service Deliverables

  • 24/7 Helpdesk
  • 24/7 First Level Support
    Email, Web based ticket, call
    Infrastructure Monitoring
    Monthly Reporting
  • End User Support
  • Install, move, add, change for end user device.
    Problem support
  • Infrastucture Support
  • Server Administration
    Corrective Support
    Preventive Support
  • IT Service Management
  • Incident Management.
    Problem Management.
    Service Request.
    Knowledge
    Management.
    Change Management.
    Service Level Management.
    Continuous Improvement.

Support Level

  • Service Offer
  • MSI 24/7 portal access
  • Gold 24 x 7 x 4 hrs
    Part Availability
  • Install, move, add, change for end user device.
    Problem support
  • Silver 24 x 7 NBD
    Part Availability
  • Server Administration
    Corrective Support
    Preventive Support
  • Bronze 8×5 NBD
    Part Availability
  • Incident Management.
    Problem Management.
    Service Request.
    Knowledge
    Management.
    Change Management.
    Service Level Management.
    Continuous Improvement.